Returns
You can return most items within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
Custom signs and other custom-made orders are final sale and can't be returned, because they are made to your design.
How to start a return
Contact us first at sales@mr-led.net or (214) 909-6578 with your order number. We'll tell you how to send the item back. Items sent back without contacting us first can't be accepted.
Return shipping
For items that are not damaged or defective, the customer pays the cost of return shipping. Original shipping charges are not refunded unless the item arrived damaged or defective or we made a mistake with your order.
Damaged or defective items
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away with your order number and photos, and we'll make it right.
Refunds
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method. Your bank or card company may take some time to post the refund.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Questions
Email sales@mr-led.net or call (214) 909-6578.